Privacy Policy

Last Updated: April 23, 2026

Max’s Medical Transportation, LLC (“we,” “our,” or “us”) respects your privacy and is committed to safeguarding the personal information of individuals who visit our website or contact us for services. This Privacy Policy explains how we collect, use, protect, and disclose information in accordance with applicable federal and Iowa state laws.

We may collect personal information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• General pickup or destination information
• Information submitted through contact forms, emails, or phone inquiries

We do not request or intentionally collect detailed medical records, diagnoses, or treatment information through our website.

We may also collect non‑identifying information automatically, such as:

• Internet Protocol (IP) address
• Browser and device type
• Pages visited and time spent on the site

This information is used solely to improve website functionality and user experience.

Information collected may be used to:

• Respond to inquiries and service requests
• Communicate regarding transportation services
• Coordinate transportation logistics
• Improve website content and performance
• Comply with applicable Iowa and federal laws

We do not sell or share personal information for marketing purposes.

Max’s Medical Transportation, LLC is a non‑emergency medical transportation provider and is not a healthcare provider. While we make reasonable efforts to safeguard any limited health‑related information voluntarily shared with us, information collected through this website may not be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

When transportation services involve coordination with healthcare providers or facilities, any information shared is handled with discretion and in accordance with applicable privacy and confidentiality standards.

We may disclose information only:

• To service providers assisting in business operations under confidentiality obligations
• If required by law, subpoena, or court order
• To protect the safety, rights, or property of our company, clients, or others

Any disclosures comply with applicable Iowa Code provisions and federal regulations.

We take reasonable administrative and technical precautions to protect personal information from unauthorized access, use, or disclosure. While we strive to protect your information, no electronic transmission or storage method is completely secure.

Our website may use cookies or similar tracking technologies to enhance performance and analyze traffic. You may disable cookies through your web browser settings, though this may affect website functionality.

Our website may contain links to third‑party websites. Max’s Medical Transportation, LLC is not responsible for the privacy practices or content of external sites. Users should review the privacy policies of any third‑party websites they visit.

Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Residents of Iowa may request:

• Access to personal information we have collected
• Correction of inaccurate personal information
• Deletion of personal information, subject to legal and operational requirements

Requests may be submitted using the contact information below.

We reserve the right to update this Privacy Policy at any time. Changes will be posted to this page with an updated effective date.

If you have questions or concerns regarding this Privacy Policy, please contact:

Max’s Medical Transportation, LLC
Email: dispatch@maxsmedicaltransportation.com
Phone: 319-521-8646
Website: www.maxsmedicaltransportation.com