Frequently Asked Questions

Yes. We offer safe, secure, and comfortable wheelchair transportation using our 2026 Traverse SUV. Our drivers are trained in proper wheelchair handling and securement to ensure a smooth and safe ride.

At this time, we are unable to accommodate bariatric wheelchairs.
However, wheelchair sizes and configurations can vary, so please feel free to reach out for exact dimensions and compatibility. We’re happy to help determine whether your wheelchair can be transported safely.

Absolutely. We provide transportation for individuals who can walk independently or with minimal assistance, offering easy entry and exit in our Traverse. This service is especially helpful for clients undergoing same‑day medical procedures who cannot drive afterward and need a safe, reliable ride home.

Yes. We specialize in private‑pay transportation before and after outpatient procedures, ensuring patients get home safely and comfortably. to this item.

Yes — this is one of our signature services. We provide reliable, timely hospital discharge transportation so patients can transition home with confidence. We’re also an ideal option for bringing you or your loved one back to your local community after being transferred to a hospital farther from home, including cities like Waterloo, Dubuque, Fort Dodge, Iowa City, and more. Our service ensures a safe, comfortable return with true medical‑aware support from start to finish.

Our pricing reflects the strict safety and insurance standards required for medical transportation in Iowa, including a mandated $1.5 million commercial automobile liability policy. We also provide true door‑to‑door assistance, not curbside drop‑offs, which requires additional training, time, and responsibility. These higher expectations ensure a safer, more supportive experience for individuals who need specialized transportation.

Yes. We provide long‑distance transportation within 150 miles of Cedar Rapids, supporting specialty appointments, procedures, and family needs across Eastern and Central Iowa. While some general transportation services are only insured for short‑range trips—often around a 50‑mile radius— our coverage and training allow us to safely support longer transports.

We proudly use a Chevrolet Traverse SUV, offering a smooth, high‑end transportation experience with comfort, safety, and style in mind.

Max’s Medical Transportation was founded by an experienced paramedic and former healthcare leader, bringing real medical awareness, professionalism, and compassion to every ride. “Max” is the owner’s service dog, cross‑trained in therapy work, and the inspiration behind our name. We ask clients to let us know if they’re bringing a service animal so we can ensure Max is not present during your transport, creating a calm and comfortable environment for everyone.